FAQ

Frequently Asked Questions

Many of your rental questions can be answered by viewing the paragraphs below. If you are unsure or need further information, contact an Allure Party Rentals representative at (954) 598-9595 or info@allurepartyrentals.com. Thank you for choosing Allure Party Rentals! We look forward to being a part of your event!

When renting from Allure Party Rentals, set up of tents and flooring is always included. We can also provide additional set up services for tables, chairs, and linens. Call for specific information.
It depends on the size of your tent. It can take anywhere from 20 minutes to 4 hours or more. Factors that can add to the set up time are unlevel grounds, sand, amount of light, and if the set up is further away from the loading location. For your specific tent set up times, contact your representative.
Allow a minimum of 4 feet around the perimeter of the tent for setup. That means if you order a 20'x20' size tent, the area you want to have for proper installation should be 24'x24'. The highest point of most of our tents is 13' so there should be no overhead obstructions in the perimeter of the tent up to 13' high. We can install tents in smaller areas than that but please advise us so that we can be prepared when the crew comes, and if necessary perform a site inspection. There should be nothing in the area of where the tent will be installed, as this can prevent the tent from being installed in a timely manner or correctly.
Allure Party Rentals requires a credit or debit card to place a reservation. Depending on the size of your order, we may or may not require a down payment. Down payments are non-refundable. Customers must cancel at least 72 hours prior to event. Depending on the size of your event, additional cancellation fees may apply. If you cancel your order more than 1 week from the delivery date, your deposit will be applied to your account as an in-store credit. Cancellations made 1 week or less from the delivery date, including equipment removals, will not be credited. For further detailed information, contact Allure Party Rentals.
All payments are non-refundable. All credit card/debit card payments are subject to a 3% processing fee. Payment(s) of $1000.00 or more are only accepted via check, cash, or money order. If your remaining balance after deposit is $1000.00 or more, the payment is due with one of these methods at least 3 business days prior to scheduled delivery. Please see above in reference to our cancellation policy.
Allure Party Rentals offers late night pick up services if the venue requires. Late night pickups are an additional charge and they must be arranged at least one week prior to delivery. If our crews arrive on site at the scheduled pick up time and the equipment is not ready to be picked up, you may lose your late pick up spot and there may be an additional fee.
Yes, however, we need to know this information prior to delivery. There is an additional fee if crews need to go up/down elevators and stairs. Call for specific information.
Full cleaning of tabletop rentals is not required. However, the rentals need to be rinsed and free of any debris and put back into the crates they were delivered in. If dinnerware is received with food or debris an additional cleaning fee (minimum $150) will apply.
For the majority of rentals, a minimum deposit is required to secure your reservation. Depending on your order amount, the minimum deposit will be 25%-50%. This deposit is payable with credit or debit card, check, cash, or money order. Please keep in mind that an estimate is NOT a reservation. Equipment availability is not guaranteed until your reservation is placed. If your order requires a deposit, the items cannot be reserved until the deposit is received.
If an item is damaged upon pick up/return of your equipment and it can be repaired, a repair fee will be incurred; the fee depends on the equipment damaged and the repair cost. If an item is damaged beyond repair or missing, the full replacement cost will be incurred.
Many items should not be left outside as they can become damaged from rain/water. Chiavari chairs, farm tables, vineyard chairs, linens, and other items made from wood/fabric are items easily damaged by weather. Wet/damp linens should not be placed in plastic bags or enclosed as they will quickly mold. Candle wax will also ruin most linen/fabric items.
A day or two prior to your delivery, have your grass cut as low as possible. This ensures that your dance floor is being installed as level as possible. We do not recommend installing dance floors on sand or uneven surfaces.